Welcome to our Help Centre.
Our Help Centre was designed with our clients in mind. We have assembled in one place a list of the most frequently asked questions and also some useful guides on how to perform simple tasks on our website, or on your MetaTrader platform.
- How long does it take to process a withdrawal?
- I have deposited more than was credited to my account, why is that?
- What documents are required to open a live account?
- Does a Demo account have an expiration period?
- Can I open multiple demo/live accounts?
- Do you offer Islamic accounts?
- Are your clients’ funds held in segregated accounts?
- Security of funds
- Managing risks
- Do you permit the use of Expert Advisors (EAs)?
- What is MetaTrader GMT offset?
- I get the “invalid account” error message when I try to log into MetaTrader4?
- What are your trading hours and rollover times?
- Can I lose more money than I deposit with you?
- Trading at market open/close and leaving positions open over the weekend.
- Am I limited to a specific number of trades?