Deposits & Withdrawals
How long does it take to process a withdrawal?
All withdrawal requests are processed within 24 hours from Monday through Friday. Once your withdrawal request has been processed on our end it will depend on your payment system when you get your money. For example, international wire transfers will arrive at your bank within three to five business days. However, some banks may place a hold on the incoming funds, you will need to check with your bank how long it will take your funds to clear. Credit/debit card refunds normally take 48 hours, however it may take up to 8 business days for the money to arrive. All eWallet withdrawals are instant, meaning that if it has been processed on our end, your funds are almost instantly available on your end.
What is the minimum I can deposit?
The initial minimum deposit for all accounts is $100.
I want to send a wire transfer, I need your bank account details
Log in to your back office profile, go to Deposit section, select Wire transfer, complete our short form and press the Submit button. Once you have done that our system will display our banking information for you.
I have deposited more than was credited to my account, why is that?
If you are depositing funds by one of the eWallets (electronic wallets) or credit/debit card, your payment is automatically reduced by the amount of fees and net amount is then credited to your account. As a merchant we have to pay for the services provided by payment processors. Just like in case of withdrawals, we pass these fees onto our clients. We don’t charge anything extra. As far as international wire transfers are concerned, additional fees may be charged by the intermediary banks, please get in touch with your bank and ask if they used any intermediary banks and what their fees are.
How do I transfer funds between accounts?
The short answer is from within your Backoffice here. Click on the “withdrawal” tab and choose “Inter-Account Transfer”. Complete the form and click on the “Submit” button. A confirmation link will be sent to your email address and you will need to click on the link to confirm the transfer.
Do you charge any withdrawal fees?
Considering that certain stages of the depositing/withdrawal process are associated with the manual labor, some of the withdrawal options we offer involve a small fee. Please visit our Deposit and Withdrawal section to get more info on withdrawal fees.
Which currencies can I open my account in?
Accounts can be opened in USD, EUR, GBP and CHF.
Important: To avoid unexpected fees, deposit and withdraw funds into and out of your account in the same currency.
Are my transactions safe?
We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilizing advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly recommend you keep your password secret. All personal information is completely confidential and we will not share your information with any third parties.
How do you confirm my identity when dispersing my funds?
When withdrawal requests are made, we will contact you directly to ensure you initiated the transfer. Once we have established the request is genuine we disperse the funds.